Remote Customer Support Representative - Thai - Music Streaming (EGR)

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Thai and English .If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time) :

• 40 hours per week are required for the 8-week orientation period :
• Orientation phase 1 : 4 weeks, 4 AM - 1PM
• Orientation phase 2 : 4 weeks, self scheduled between the hours of 8 AM - 5 PM
• Production : Daily, 8 AM - 5 PM
• If you need help making the time zone conversion, this is a great tool : . Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments :
• 25 hours per week
• 8 hours are required on Saturday and / or Sunday ).
• 180 days (as needed by ModSquad)

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