Jobs in Bangkok, th

Company Description

JACOBS DOUWE EGBERTS  (JDE) For more than 265 years, we have been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including : Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, TiÓra, Super, Kenco, Pilao & Gevalia.

Job Description

Key responsibilities of the role :

The Customer Service Specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures.

This role provides a complete order process and customer service facility to customers in Professional business such as hotels and business. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times :

• Process Customer Orders according to target.
• Number of end user customers on target.
• Handling calls and enquiries daily according to the defined target.
• Order Processing : Maximizes customer service level by processing all customer orders.
• Resolve Customer Complaints : Ensures efficient customer complaint handling and decrease of the number of complaints.
• Stock Data : Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationship.
• Deliveries : plan, coordinate with all related parties in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administration : Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Qualifications

Education :   Bachelor’s degree in related field

Must have :

Nice to have :

Additional Information

We offer our associates plenty of opportunities to make a contribution today to the coffee experience of tomorrow. Working with us means you’ll be making an impact in a fast-paced, collaborative environment. You can see this impact in the organization, the brands, the products and in your own development.