Jobs in Thailand

Job Scope :

• Development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives.
• Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise.
• Coordinate stakeholders’ key participation in ITIL service stages of design, transition, and operation to ensure service outcome met with service level agreement committed with the business.
• Leading Service Level Management and service owner for this process to ensure service quality are met.
• Leading the Service Operations to meet the goals and objectives agreed in the strategy, ensuring that all service targets are met and reported against.
• Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics.
• Co-ordinate inter-process changes with process owners
• Ensure alignment of solutions to the business needs
• Creation and maintenance of the catalogue description of existing services offered.
• Ensure appropriate OLAs / SLAs in place to support any new services.
• Analyze and review actual service performance against SLAs and OLAs
• Provide regular reports on service performance and achievement
• Analyze, review and report performance results against the criteria established in SLAs and OLAs
• Agree appropriate actions to maintain or improve service levels
• Initiate and coordinate actions to maintain or improve service levels
• Ensure all service levels are in place, tracked & reported for the all the deliverables.
• Serving as a point of contact for IT risk management matters and, support compliance and auditing activities within IT department to meet internal controls, certification, and regulatory requirements.
• Involvement in incident response and business continuity planning, as needed
• Perform as backup person for ITSCM
• Monitor and report to stakeholders on performance against agreed plans and SLA’s for the Infrastructure team, systems and vendors to manage stakeholder expectation
• Establish effective partnerships with business and stakeholder representatives so that technology decisions are arrived at in open discussion and meet business objectives.
• Seek the stakeholder feedback on an ongoing basis to ensure client satisfaction and service improvements are delivered.

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Qualifications :

About AXA

Would you like towake up every day driven and inspired by our noble mission and to work togetheras one global team to empower people to live a better life? Here at AXA westrive to lead the transformation of our industry. We are looking for talentedindividuals who come from varied backgrounds, think differently and want to bepart of this exciting transformation by challenging the status quo so we canpush AXA - a leading global brand and one of the most innovative companies inour industry - onto even greater things.

In a fast-evolvingworld and with a presence in 64 countries, our 166,000 employees and exclusivedistributors anticipate change to offer services and solutions tailored to thecurrent and future needs of our 103 million customers.

About the Entity

Krungthai-AXA Life Insurance Public CompanyLimited, created from a solid co-investment partnership between Krungthai BankPCL. and the AXA Group, global financial protection and asset-managementspecialists.

Krungthai-AXA Life Insurance Public Company Limited is committedto doing business responsibly, and to buildingtrust-based relationships with all of our alliances.

What We Offer