Job Summary : We are seeking an experienced Site Manager to lead our Bangkok operations within the AI-driven BPO industry. This role is integral to the success of our data annotation and upcoming testing projects. The ideal candidate will be a native Thai speaker with strong English proficiency, and possess a background in HR management or project management, with a preference for experience in the BPO or IT industry.Key Responsibilities : - Operational Leadership : Oversee daily site operations, ensuring seamless execution of data annotation and AI-driven projects, in line with company goals and industry standards.- Team Development : Lead and mentor a diverse team of professionals, fostering a culture of innovation and excellence in the delivery of AI-based services.- HR and Project Management : Manage site-specific HR activities and projects, including the recruitment and management of teams dedicated to content moderation, data labeling, and testing services.- Client Engagement : Act as the primary liaison with clients, ensuring their needs are met and expectations exceeded, particularly in relation to AI and data-focused projects.- Quality Control : Implement rigorous quality assurance processes to maintain the highest standards in data annotation and testing deliverables.- Safety and Compliance : Enforce industry-specific safety and compliance standards, ensuring all operations meet local and international regulations.- Financial Oversight : Manage the site budget, optimizing resource allocation to support the efficient delivery of BPO services in the AI sector.- Problem Solving : Quickly identify and resolve operational challenges, minimizing disruptions to project timelines and client deliverables.- Reporting : Prepare detailed reports on site performance, client satisfaction, and project milestones, keeping senior management informed.Qualifications : - Native Thai speaker with excellent English communication skills.- Bachelor’s degree in Project Management, Business Administration, HR Management, or a related field.- Minimum of 5 years of experience in project management, or HR, with a strong preference for experience in the BPO or IT industry, particularly within AI-driven environments.- Proven track record in managing teams and complex projects within the AI or tech-driven BPO sector.- Strong understanding of the AI industry, including data annotation, content moderation, and testing processes.- Exceptional leadership, organizational, and problem-solving skills.- Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.Preferred Qualifications : - Experience with AI-specific projects, particularly in data annotation and testing.- Familiarity with Thai regulations and standards in the BPO and tech industries.
Manager Bangkok Thai • Bangkok, Thailand, National Capital Region, PH