IND Operation Manager

Benelux • Bangkok, Bangkok, Thailand

5 วันที่แล้ว

คำบรรยายลักษณะงาน

Position Overview

The Operations Manager is responsible for planning managing and optimizing all operational activities related to industrial inspection testing and certification services. This role ensures delivery of high-quality services to clients in oil & gas power infrastructure and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g. ISO/IEC 17020 ISO 9001).

The position plays a critical role in achieving operational efficiency profitability and customer satisfaction while leading multidisciplinary teams across multiple project sites.

Key Responsibilities

2.1 Operational Management

- Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
- Plan and allocate resources (inspectors engineers equipment) to ensure efficient project execution.
- Monitor project performance (cost schedule quality) and ensure timely delivery.
- Oversee mobilization and demobilization of manpower across multiple locations including international assignments.
- Ensure adherence to contractual requirements and client specifications.

2.2 Technical & Compliance Oversight

- Ensure all inspection and certification activities comply with:
  - ISO/IEC 17020 requirements
  - Relevant codes and standards (API ASME AWS IEC DOT etc.)
  - Local regulatory requirements (e.g. DIW / DOEB Thailand)
- Review and approve inspection procedures ITPs and technical reports.
- Maintain high technical integrity and consistency across all projects.
- Support accreditation audits and internal quality audits (ISO9000 and ISO 17020)

2.3 Team Leadership & Development

- Lead supervise and develop a team of:
  - Inspection Engineers
  - NDT Personnel
  - Project Coordinators
  - Field Inspectors
- Conduct performance management coaching and training programs.
- Ensure competency and certification of personnel (e.g. ASNT PCN lifting certification).
- Promote a strong culture of safety quality and ethical behavior.

2.4 Business & Client Management

- Act as the main operational focal point for key clients.
- Support business development by:
  - Reviewing technical proposals
  - Providing operational costing inputs
  - Participating in client meetings and tender clarifications
- Maintain strong client relationships and ensure high customer satisfaction.
- Handle client feedback complaints and corrective actions effectively.

2.5 Financial & Performance Management

- Monitor operational budgets revenue and margins.
- Optimize resource utilization to improve profitability.
- Track KPIs such as:
  - Utilization rate
  - Project margin
  - On-time delivery
  - Client satisfaction
- Identify cost-saving opportunities and operational improvements.

2.6 Health Safety and Environment (HSE)

- Ensure strict implementation of Bureau Veritas HSE policies.
- Promote zero-incident culture across all operations.
- Ensure risk assessments toolbox talks safety walk and safety procedures are properly executed.
- Investigate incidents and implement corrective/preventive actions.

Qualifications & Requirements

Education

- Bachelors Degree in Engineering (Mechanical Industrial Civil or related field).
- Masters degree is an advantage.

Experience

- Minimum 1015 years of experience in industrial inspection oil & gas power or related sector.
- At least 5 years in a managerial/leadership role.
- Strong experience in:
  - Third-party inspection services
  - NDT operations
  - Lifting inspection / fabrication QA/QC
  - EPC project environments

Technical Competencies

- Strong knowledge of:
  - ISO/IEC 17020
  - International standards (API ASME IEC ISO)
- Familiarity with accreditation bodies and regulatory frameworks.
- Experience with offshore and onshore project execution.

Leadership & Soft Skills

- Strong leadership and team management skills.
- Excellent communication and client-facing abilities.
- Strategic thinking with strong problem-solving capability.
- Ability to manage multiple projects simultaneously under pressure.

Language

- Fluent in English (written and spoken).
- Thai language proficiency is required.

Key Performance Indicators (KPIs)-

Project delivery (time cost quality)
Resource utilization rate
Client satisfaction score
Revenue and profit margin
HSE performance (zero incidents)
Compliance with ISO/IEC 17020 and audit results

Reporting Line

Reports to: Industrial Services Manager
Direct reports: Project Managers Senior Inspectors Coordinators Branch Manager

Work Environment

Office-based with frequent travel to:
- - Fabrication yards
  - Client and BV sites (Thailand & abroad)

Required Experience:

Manager