Associate Engineer II

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

The candidate is part of the 24/7 Submarine Cable System NOC, responsible for end-to-end operations including fault management, change management, order fulfilment, network surveillance and regulatory reporting. The role ensures high network availability across Singtel co-owned cable systems within a mission-critical environment.

Responsible for executing technical operations to ensure the availability, reliability and restoration of international submarine cable systems. The incumbent independently performs technical analysis, executes operational activities through authorised Network Management Systems (NMS), and coordinates restoration activities in accordance with established operating procedures and regulatory requirements.

How you will make an impact:

• Performing technical assessment of complex submarine cable system alarms to determine probable fault domains and service impact.
• Executing operational activities through Network Management Systems (NMS) with authorised write access, requiring sound judgement to prevent unintended service disruption.
• Coordinate incident restoration activities with consortium members, Cable Landing Stations, equipment vendors and internal engineering teams.
• Execute restoration actions and monitor service recovery until normal operations are restored
• Preparing and submitting mandatory regulatory notifications within prescribed timelines during submarine cable outages.
• Maintain accurate incident chronology, operational records and shift documentation.
• Escalate operational issues, risks and unresolved incidents in accordance with established escalation procedures.
• Participate in operational readiness activities, disaster recovery exercises and continuous improvement initiatives.
• These responsibilities require engineers capable of making sound operational decisions independently while maintaining strict adherence to operational governance and regulatory requirements.

Skills for Success:

• Diploma in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Computer Science or equivalent
• In telecommunications network operations, transmission systems, optical transport networks or submarine cable operations
• Demonstrated experience in incident management within a mission-critical operational environment
• Experience operating Network Management Systems (NMS) with configuration or operational write privileges is highly desirable
• Experience supporting international submarine cable systems, optical transmission networks or carrier-grade infrastructure will be an advantage.

Good to have

• IP networking protocols knowledge
• Optical transmission technologies knowledge
• Microsoft 365 tools knowledge
• DWDM (Dense Wavelength Division Multiplexing) and SDH (Synchronous Digital Hierarchy) technologies knowledge
• Proficiency with OTDR (Optical Time-Domain Reflectometer), BER (Bit Error Rate) test and Network Management Systems (NMS) knowledge