Customer Advisor I - Electronic (Work from Home)

Joining date: 13-Nov-25

Work location: Work from home

Responsibilities

• Handle outbound customer calls related to post-sale inquiries, concerns, and requests.
• Respond to customer emails promptly and professionally, ensuring clear and accurate communication.
• Address and resolve customer issues, complaints, and product/service concerns effectively.
• Provide detailed information on product/service usage, troubleshooting steps, and warranty policies.
• Maintain comprehensive knowledge of products/services and company policies to provide accurate information and support.
• Stay updated on new product features, changes, and promotions.

Working shift

• Shift start times are scheduled hourly between 9:00 AM and 12:00 PM.
• The work schedule consists of 5 days a week, with 2 days off.
• Availability for weekend and public holiday work, as assigned per the roster.

Employment Contract

• 12 months

Preferred qualification

• Strong computer navigation skills and PC Knowledge
  
• Ability to effectively communicate, both written and verbally
  
• Dependable with strong attention to detail
  
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  
• Tolerance for repetitive work in a fast-paced, high production work environment
  
• Ability to work as a team member, as well as independently
  
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Qualification

• Bachelor degree above
• Fluency in both Thai and English (B1 level) is required, including reading, writing, and speaking skills
• Residence must be in Bangkok or the Metropolitan area.
• A personal LAN or router for internet connectivity is required.
• A private workspace is necessary, with no see-through windows permitted

Benefits:

• KPI & Attendence incentives
• Internet allowance
• Medical insurance
• Annual health check-up
• Annual leaves

Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.