Business Consulting - Process Support Manager

Job Title: Process Support Manager

Role Overview

The Process Support Manager leads process support activities to ensure operational efficiency, consistency, and continuous improvement across business functions.

Key Responsibilities

• Define and govern process support frameworks and standards
• Oversee process performance, KPIs, and compliance
• Lead process optimization and continuous improvement initiatives
• Manage cross-functional stakeholders and dependencies
• Ensure process risks and issues are identified and mitigated
• Coach and develop process support teams

Qualifications & Skills

• 7–12 years of experience in process management or operations roles
• Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Excellent stakeholder and changing management skills