IT Support Engineer (L1/L2)

Job description

ABOUT THE JOB

• Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.
• Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.
• Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.
• Investigate and escalate complex incidents to higher support levels when required.
• Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.
• Collaborate with business teams to understand operational needs and provide high-quality support.
• Ensure adherence to IT security policies, compliance rules, and operational standards.
• Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions.

ABOUT YOU

• Experience with IT support (L1/L2), including troubleshooting hardware and software environments.
• Experience with Windows environments, Active Directory, and Microsoft Office tools.
• Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage.
• Experience with ticketing systems and IT operational procedures.
• Academic background: Degree in IT, Computer Science, or related field.
• Fluent English. Another language is a plus.
• You have strong communication skills, work well under pressure, and adapt quickly to user needs.
• You have an ability to solve problems efficiently and collaborate effectively within multicultural teams.

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

At our company, we are committed to creating an inclusive workplace that promotes and values diversity. All qualified applicants will be considered for employment without regard to gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic protected by applicable laws.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!