Cloud Operations Engineer (Azure)

JOB DESCRIPTION

Req ID: 360532

We are currently seeking a Cloud Operations Engineer (Azure) to join our team in Bangkok, Krung Thep Maha Nakhon Bangkok (TH-10), Thailand (TH).

Position Summary

The role is responsible for managing software releases, cloud platform operations, monitoring, and incident management across Azure-based IoT ecosystems. This position supports continuous delivery pipelines, ensures platform reliability, leads major incident response, and collaborates with engineering teams to maintain operational excellence.

Key Responsibilities

Release & Deployment Management

• Manage software releases across QA → Load Test → Stage → Production environments.
• Execute and support OTA firmware releases.
• Launch and maintain mobile app releases to App Store and Google Play.
• Work with agile teams to build, test, and maintain CI/CD pipeline components.
• Support product NPI onboarding and participate in early sprint planning.

Cloud Operations & Platform Support

• Administer and troubleshoot Microsoft Azure environments.
• Perform L1.5–L2 support activities including monitoring, deployments, rollbacks, and platform health checks.
• Manage migrations across platforms or service providers.
• Ensure proactive performance monitoring and SLA compliance.
• Maintain system documentation, runbooks, and operational best practices.

Monitoring, Alerting & Incident Management

• Create and manage monitoring/alerting systems for cloud and connected device platforms.
• Lead and support 24x7 major incident management, including on-call support.
• Own end-to-end incident resolution from ticket creation to closure.
• Implement corrective actions to mitigate operational and security risks.
• Conduct periodic user access/security audits.

Cross-functional Collaboration

• Work closely with Engineering, Security, and other teams to evangelize Ops best practices.
• Participate in technical bridge calls and RCA sessions.
• Manage UI views for license consumption and performance analytics.
• Gather usage metrics and report insights to stakeholders.

Qualifications & Experience

Required

• 3–5 years of experience in Microsoft Azure cloud systems support.
• Hands-on experience with Azure DevOps tools and pipelines.
• Strong understanding of Azure environments (PaaS & IaaS), including:
• VMs, Storage, Event Hub, Service Fabric Cluster, AKS
• IoT Hub, Cosmos DB, SQL Server
• Databricks, Key Vault, Data Lake
• Experience in CI/CD tools (Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible).
• Familiarity with IoT concepts: telemetry ingestion, processing, data storage, reporting.
• Knowledge of container orchestration (Kubernetes).
• Ability to script with PowerShell and Python.
• Understanding of SQL vs NoSQL databases and operational maintenance.
• Knowledge of monitoring/logging systems (Log Analytics, Splunk, ELK, Prometheus, Nagios, Zabbix).
• Strong analytical thinking and proactive troubleshooting mindset.
• Excellent communication skills in English (written & verbal).

Preferred

• Microsoft Azure Fundamentals certification (AZ-900) or Degree in CS / Information Systems.
• Experience managing mobile app releases (App Store / Play Store).
• Experience with connected device platforms (IoT environments).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.