Sales Supervisor (Bangkok)

Key Responsibilities: Sales Leadership & Client Development * Lead and inspire the sales team to achieve and exceed individual and team sales targets. * Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management. * Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates. * Ensure the highest standard of customer service and client experience. * Build and nurture long-term client relationships, develop VIP clients, and attract new customers. * Support clienteling initiatives to maximize sales opportunities. * Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution. * Ensure professional grooming standards and adherence to brand presentation guidelines. Operations & Floor Management * Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage. * Manage in-store appearance to ensure alignment with brand standards. * Oversee stock management, CRM, and after-sales processes to support sales and service excellence. * Coordinate and execute store events, communication activities, and Store operations. * Ensure proper security measures are always followed. * Prepare and review daily sales reports with qualitative insights when required. Product & Merchandising * Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training. * Monitor market trends and provide buying recommendations to the Store Manager. * Maintain a neat and visually appealing store environment at all times. Requirements & Capabilities * Minimum 3 years' experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment. * Fluent in English * Leadership skills with the ability to inspire, motivate, and develop teams. * Strong client relationship management and problem-solving abilities. * Passionate about luxury retail, fashion, and delivering outstanding customer experiences. * Exceptional interpersonal and communication skills. * Tech-savvy with proficiency in MS Office and CRM systems. * Able to work retail hours, including weekends and public holidays.