Deputy Managing Director Shopping Centre

Job Description

Key Responsibilities

1. Strategic Leadership

• Develop and execute the shopping centres business plans and strategic initiatives.
• Drive revenue growth profitability and asset value enhancement.
• Analyze market trends customer behavior and competitor activities to identify opportunities.
• Establish annual budgets business forecasts and operational objectives.
• Lead and motivate cross-functional teams to achieve organizational goals.

2. Financial Management

• Prepare and manage annual operating and capital expenditure budgets.
• Monitor financial performance including revenue expenses Net Operating Income and profitability.
• Implement cost-control measures while maintaining service quality.
• Review and approve financial reports contracts and procurement activities.
• Ensure effective rent collection and arrears management.

3. Leasing & Tenant Management

• Work closely with leasing teams to achieve occupancy and rental income targets.
• Develop tenant mix strategies aligned with market and customer demands.
• Build strong relationships with retailers anchor tenants and service providers.
• Resolve tenant issues disputes and operational concerns.
• Monitor tenant performance and lease compliance.

4. Operations Management

• Oversee the day-to-day operations of the shopping centre.
• Ensure efficient management of facilities engineering maintenance housekeeping security and parking operations.
• Maintain high standards of cleanliness safety and customer service.
• Ensure compliance with local regulations building codes and operating standards.
• Develop and implement standard operating procedures (SOPs).

5. Marketing & Customer Experience

• Collaborate with the marketing team to develop promotional events and campaigns.
• Increase footfall customer engagement and sales performance.
• Monitor customer satisfaction and implement service improvement initiatives.
• Strengthen the shopping centres brand positioning and market presence.
• Establish partnerships with community organizations and local businesses.

6. Risk Management & Compliance

• Ensure compliance with health safety environmental and legal requirements.
• Lead emergency preparedness and crisis management programs.
• Oversee security operations and business continuity planning.
• Manage insurance matters and risk mitigation activities.
• Conduct regular audits and compliance reviews.

7. Team Leadership & Talent Development

• Lead coach and develop centre management staff.
• Set performance objectives and conduct regular performance reviews.
• Foster a culture of accountability customer focus and continuous improvement.
• Manage workforce planning and succession development.
• Promote employee engagement and organizational values.

8. Stakeholder Management

• Serve as the primary liaison between owners investors tenants contractors and government authorities.
• Present regular operational and financial performance reports.
• Build strong relationships with local communities and business partners.
• Represent the shopping centre at industry and networking events.

Qualifications

Education

• Bachelors Degree in Business Administration Real Estate Property Management Marketing Finance Engineering or related field.
• 1015 years of experience in retail property management shopping centre management or commercial real estate.
• Minimum 5 years in a senior leadership role.
• Proven track record managing large-scale shopping malls mixed-use developments or retail assets.

Knowledge

• Retail property management
• Leasing and tenant mix strategies
• Financial management and budgeting
• Facilities and operations management
• Marketing and customer experience
• Risk management and compliance

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1