Customer Service Representative, Gulf Binance

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

This advertisement is for a role with Gulf Binance.

Join Binances Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat handling customer queries complaints and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic communicative and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binances products features and retain regular customers
• Solve customer complaint issues and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

• Bachelors degree or diploma preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Familiar with CS operation and business processes with a strong ability for problem-solving and a strong number-driven approach
• Experience or knowledge of any financial derivative product is a big plus
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Thai are required to be able to effectively coordinate with overseas partners stakeholders and customers

Why Binance

Shape the future with the worlds leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1