Project Lead

Job Title

Project Lead

Job Description Summary

We are looking for an experienced Project Lead to lead overall governance client relationship management commercial performance financial oversight and service delivery assurance across a mission-critical data center account. This role is responsible for ensuring the account performs in line with contractual obligations SLAs KPIs compliance requirements and financial targets while coordinating stakeholders vendors and support teams to drive consistent account performance and improvement.

Job Description

About the Role:

• Own overall account delivery ensuring services are governed measured and delivered in line with contractual requirements client expectations and Cushman & Wakefield standards.
• Act as the primary account leadership point for the client maintaining clear ownership of account performance priorities risks actions and service improvement plans.
• Maintain account plans governance routines reporting cadence meeting rhythms decision logs issue trackers and escalation pathways to ensure effective oversight and control.
• Ensure account scope service commitments SLAs KPIs compliance obligations and reporting requirements are understood tracked and communicated to relevant stakeholders.
• Own account financial governance including budget tracking forecast inputs spend control cost reporting purchase order visibility and commercial risk escalation.
• Monitor account financial performance against budget forecasts contractual assumptions and approved spend identifying variances risks savings opportunities and corrective actions.
• Oversee procurement invoicing and vendor commercial administration through coordination with finance and admin support teams.
• Support account profitability cost discipline and value-for-money outcomes by reviewing resource plans vendor costs service changes and recurring expenditure.
• Oversee SLA KPI audit compliance and reporting processes to ensure account performance is visible accurate and actionable.
• Ensure service risks compliance findings audit actions client commitments and contractual obligations are tracked through to closure.
• Review and validate regular account performance reports covering service delivery financial performance risk status vendor performance incidents actions and improvement plans.
• Provide account-level oversight of vendors suppliers and service partners to ensure performance compliance and commercial expectations are met.
• Act as the senior escalation point for service-impacting risks client concerns financial issues vendor constraints compliance matters and unresolved operational dependencies.
• Maintain oversight of incident problem and change management from an account impact perspective ensuring client communication and follow-up actions are well governed.
• Lead the account team by setting priorities clarifying responsibilities supporting development and aligning resources to account commitments.
• Drive continuous improvement across governance financial control stakeholder experience reporting quality vendor management and service delivery maturity.

About You:

• Minimum6 years of experiencein account management facilities management data center operations service delivery management or contract management within a mission-critical environment.
• Proven experience owning account governance client relationships service performance reviews stakeholder management and escalation management in a client-facing environment.
• Strong account ownership governance and client relationship management capability across multiple stakeholders and service lines.
• Strong financial and commercial awareness including budget tracking forecasting inputs cost control invoice and procurement oversight and commercial risk management.
• Proven ability to manage and deliver againstSLAsandKPIs.
• Structured leadership style with the ability to prioritize account risks make balanced decisions and escalate service commercial and client issues appropriately.
• Strong verbal and written communication skills with the ability to lead governance reviews and communicate clearly with client stakeholders internal leadership vendors and support functions.
• Process-driven and detail-oriented with strong organizational discipline stakeholder coordination financial oversight and continuous improvement capability.
• Experience managing teams vendors and cross-functional support functions including finance and admin technical operations procurement compliance and service delivery teams.
• Familiarity with data center service delivery facilities management SLA/KPI reporting risk management compliance frameworks audit processes and vendor governance.
• Diploma or Bachelors Degree inBusiness Administration Facilities Management Engineering Finance IT or a related discipline.

INCO: Cushman & Wakefield

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1