Talent Acquisition Specialist

Talent Acquisition Specialist

Description

The TA Specialist is responsible for executing end-to-end recruitment activities, maintaining accurate candidate data, and fostering strong collaboration with stakeholders, hiring managers, and regional teams. This role plays a key part in delivering quality hires, ensuring a positive candidate and stakeholder experience, and supporting broader talent acquisition initiatives.

Key Responsibilities:

• Recruitment Fulfillment & Talent Attraction
  • Manage end-to-end recruitment process for both mass hiring and individual positions, ensuring timely and effective candidate placements.
  • Work closely with stakeholders and hiring managers to understand role requirements and provide suitable talent solutions.
  • Utilize diverse sourcing methods (job boards, social media, employee referrals, networking, etc.) to attract top talent.
  • Conduct market research to stay current with talent trends, compensation benchmarks, and hiring strategies.
  • Support employer branding (EB) activities as part of the recruitment strategy to attract and engage candidates.
• Data Management and Reporting
  • Maintain up-to-date and accurate applicant records in recruitment trackers and systems.
  • Prepare recruitment reports and support ad-hoc data requests assigned by the TA Lead, ensuring data integrity and timeliness.
• Stakeholder & Regional Collaboration
  • Collaborate with stakeholders, hiring managers, to ensure alignment throughout the recruitment process and contribute to an improved hiring experience.
  • Participate in regional sourcing or talent-related projects in coordination with the broader TA team across markets.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2-3 years of experience in recruitment, preferably in a BPO or multinational company.
• Strong knowledge of sourcing techniques, recruitment tools, and applicant tracking systems (ATS).
• Good communication and interpersonal skills.
• English B1 - Oral and written comprehension.
• Strong organizational skills with the ability to manage multiple roles simultaneously.
• Good at behavioral interviewing techniques and candidate assessment methods.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• High level of professionalism, confidentiality, and attention to detail.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.