Senior Manager Account Management

Job Purpose

The Senior Manager Key Account Management is responsible for managing retaining and growing strategic customer accounts by building strong customer relationships and delivering effective end-to-end logistics solutions.

This role serves as the primary point of contact between key customers and internal functions ensuring service excellence operational performance profitability customer satisfaction and sustainable business growth.

Key Responsibilities

• Manage and develop assigned key accounts while maintaining strong customer relationships.
• Understand customers supply chain needs and identify opportunities for business growth cross-selling and upselling.
• Lead Quarterly Business Reviews (QBRs) account reviews contract renewals tenders and commercial discussions.
• Monitor revenue profitability service KPIs SLA performance and customer satisfaction.
• Collaborate with Operations Sales Product Finance and other internal functions to meet customer requirements.
• Manage customer escalations and drive root-cause resolution and continuous improvement initiatives.
• Develop account plans forecasts and business growth strategies.

Qualifications

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
• 7 years of experience in logistics and supply chain management including key account management or commercial management.
• Strong knowledge of logistics operations and end-to-end supply chain solutions.
• Strong commercial acumen negotiation stakeholder management and problem-solving skills.
• Good command of spoken and written English.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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Required Experience:

Senior Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1