Operations Manager

About the role

The Operations Manager is responsible for the day-to-day operational performance of the Socialtel property, ensuring a high-quality guest experience, efficient operations, strong team performance, and achievement of commercial and financial targets. Socialtel is a social hospitality brand where accommodation, community, experiences, F&B, events, and guest interaction are central to the overall product. The Operations Manager must combine strong hotel/hostel operational discipline with an energetic, guest-focused approach.

Key responsibilities

• Manage the daily operations of the Socialtel property and ensure all departments operate efficiently and collaboratively
• Maintain strong visibility throughout the property and conduct regular operational inspections
• Ensure rooms, dormitories, public areas, F&B outlets, and social spaces meet required standards
• Resolve operational issues quickly and effectively and act as a key escalation point for guest and operational issues
• Champion a strong guest-centric culture and ensure a smooth guest journey from arrival to departure
• Monitor guest reviews, satisfaction, complaints, and feedback and lead effective service recovery
• Work closely with the Experience team to deliver the property's events and activities calendar
• Ensure events are properly staffed, operationally prepared, and delivered safely and professionally
• Ensure efficient check-in and check-out procedures and monitor room and bed availability
• Ensure high standards of cleanliness throughout the property and monitor room and dormitory readiness

About you

• Minimum 3–5 years of hospitality operations experience
• Previous experience as Operations Manager, Assistant Operations Manager, Hostel Manager, Hotel Manager, or equivalent
• Experience in hostel, lifestyle hotel, social hospitality, or experiential hospitality is strongly preferred
• Experience managing international guests and multicultural teams
• Experience with events, nightlife, F&B, or guest experiences is a strong advantage
• Strong understanding of hotel/hostel operational and commercial KPIs
• Strong people-management and leadership skills
• Good command of English
• Flexible to work evenings, weekends, and public holidays when required