Operations Manager

About the role The Operations Manager is responsible for the day-to-day operational performance of the Socialtel property, ensuring a high-quality guest experience, efficient operations, strong team performance, and achievement of commercial and financial targets. Socialtel is a social hospitality brand where accommodation, community, experiences, F&B, events, and guest interaction are central to the overall product. The Operations Manager must combine strong hotel/hostel operational discipline with an energetic, guest-focused approach. Key responsibilities Manage the daily operations of the Socialtel property and ensure all departments operate efficiently and collaboratively Maintain strong visibility throughout the property and conduct regular operational inspections Ensure rooms, dormitories, public areas, F&B outlets, and social spaces meet required standards Resolve operational issues quickly and effectively and act as a key escalation point for guest and operational issues Champion a strong guest-centric culture and ensure a smooth guest journey from arrival to departure Monitor guest reviews, satisfaction, complaints, and feedback and lead effective service recovery Work closely with the Experience team to deliver the property's events and activities calendar Ensure events are properly staffed, operationally prepared, and delivered safely and professionally Ensure efficient check-in and check-out procedures and monitor room and bed availability Ensure high standards of cleanliness throughout the property and monitor room and dormitory readiness About you Minimum 3–5 years of hospitality operations experience Previous experience as Operations Manager, Assistant Operations Manager, Hostel Manager, Hotel Manager, or equivalent Experience in hostel, lifestyle hotel, social hospitality, or experiential hospitality is strongly preferred Experience managing international guests and multicultural teams Experience with events, nightlife, F&B, or guest experiences is a strong advantage Strong understanding of hotel/hostel operational and commercial KPIs Strong people-management and leadership skills Good command of English Flexible to work evenings, weekends, and public holidays when required