Customer Quality Engineer

Customer Quality Engineer

Location: Bangkok

Employment Type: Permanent

About the Role

Our client is seeking an experienced Customer Quality Engineer to manage customer-facing quality matters within a semiconductor manufacturing environment.

This position will take ownership of quality issues, coordinate corrective and preventive actions, and maintain clear communication with customers throughout the resolution process. The successful candidate will require strong technical quality knowledge and confident English communication skills.

Responsibilities

• Take ownership of customer quality issues and ensure agreed actions remain on schedule.
• Serve as the main point of contact for customer quality enquiries and concerns.
• Lead regular quality meetings and participate in Quarterly Business Reviews with customers.
• Coordinate investigations and communicate findings, containment actions and resolution plans.
• Initiate corrective and preventive actions and validate their effectiveness.
• Prepare and present 8D reports and other quality documentation.
• Report product qualification results related to Product Change Notifications.
• Define product and process quality-control procedures according to customer requirements.
• Work with production, process engineering, NPI and other internal teams to resolve quality issues.
• Maintain strong customer satisfaction through timely and professional communication.

Qualifications

• Bachelor's degree in Engineering, Science or another relevant field.
• At least 7 years of experience in semiconductor, IC or electronics manufacturing, with strong exposure to SMT processes in a Quality Engineering, NPI or Process Engineering position.
• Experience as a Quality Engineer, Customer Quality Engineer, NPI Engineer or Process Engineer.
• Practical knowledge of quality and problem-solving methodologies, including:
• • 8D
  • SPC
  • Why-Why Analysis
  • QC Seven Tools
  • Root Cause Analysis
  • Corrective and Preventive Action
• Knowledge of APQP, VDA 6.3, IATF 16949 or related quality-management systems.
• Strong accountability and willingness to take ownership of customer issues.
• Good spoken and written English communication skills.
• Able to communicate effectively with customers and cross-functional teams.