Warehouse Manager

Job description: DH Warehouse*Department:* Warehouse**Function:*** Supply Chain & Logistics**Location:*** Angthong Plant, Thailand**Reports To:*** FH Manufacturing*** ***Job PurposeThe DH Warehouse is responsible for leading and managing all warehouse, packing, and dispatch activities at the Angthong Plant, ensuring carbon black products are packed, stored, and dispatched safely, accurately, efficiently, and on time. The role will oversee daily warehouse operations, manpower planning, packing materials, contractor management, inventory coordination, SAP transactions, quality compliance, customer requirements, and housekeeping standards. The position plays a critical role in achieving delivery targets, maintaining high packaging quality, minimizing customer complaints, ensuring compliance with company HSE and quality standards, and driving continuous improvement across warehouse operations. Key Responsibilities1. Warehouse, Packing & Dispatch OperationsLead day-to-day warehouse, packing, and dispatch operations for carbon black products. Develop and implement packing and dispatch plans for each shift based on production, inventory, and customer requirements. Ensure products are packed according to customer specifications and company quality standards. Coordinate closely with Process, QC, Marketing, Materials, and Maintenance teams to ensure product availability and timely dispatch. Monitor warehouse capacity, product movement, loading activities, and transportation arrangements. Ensure accurate documentation and timely execution of all dispatch activities. Identify and resolve operational bottlenecks that may impact delivery performance. 2. Delivery Compliance & Customer ServiceEnsure customer orders are dispatched accurately and within agreed delivery timelines. Monitor delivery compliance and proactively address potential delays. Work closely with Marketing and logistics partners to understand customer requirements and priorities. Support resolution of customer issues related to packing, dispatch, documentation, and delivery. Participate in customer meetings where required and ensure customer feedback is translated into operational improvements. Maintain a strong focus on achieving *zero customer complaints*. 3. Customer Complaint ManagementLead investigation of warehouse- and packaging-related customer complaints. Implement corrective and preventive actions to prevent recurrence. Conduct regular training and retraining of warehouse and packing teams based on identified issues. Monitor complaint trends and identify opportunities for systematic improvement. Ensure lessons learned are communicated effectively across relevant teams. 4. Housekeeping & Operational ExcellenceMaintain world-class housekeeping standards throughout the warehouse and packing areas. Conduct daily operational and housekeeping rounds. Establish clear ownership for housekeeping standards across shifts and teams. Drive continuous improvement initiatives to improve workplace organization, cleanliness, efficiency, and safety. Maintain high standards in the challenging open-environment carbon black operation. Develop and implement improvement targets and monitor progress. 5. Packaging Material ManagementEnsure availability and quality of packaging materials required for continuous operations. Inspect and monitor incoming packaging materials against agreed specifications. Coordinate with suppliers and relevant internal departments regarding packaging material quality. Support supplier audits and corrective actions where required. Minimize packaging material wastage, damage, and operational losses. 6. Manpower & Contractor ManagementPlan and manage warehouse manpower requirements across shifts. Lead and develop direct employees while effectively coordinating indirect employees and contractors. Manage approximately *62 contractors per day* and ensure appropriate allocation of manpower to operational requirements. Ensure employees and contractors are properly trained, qualified, and aware of operational and HSE requirements. Monitor attendance, productivity, performance, and compliance. Build a strong culture of accountability, teamwork, safety, and continuous improvement. 7. SAP & Warehouse SystemsEnsure accurate and timely completion of warehouse and dispatch transactions in SAP. Maintain accurate inventory and dispatch records. Ensure documentation and system transactions meet company and customer requirements. Monitor data accuracy and investigate discrepancies. Promote effective use of SAP and other warehouse/transportation systems. 8. HSE, Quality & ComplianceEnsure all warehouse and packing activities comply with corporate HSE policies, plant requirements, and applicable regulations. Promote a strong safety culture among employees, contractors, transporters, and visitors. Ensure appropriate PPE and safe working practices are consistently followed. Identify operational hazards and implement appropriate corrective actions. Ensure compliance with quality management systems and relevant customer requirements. Support internal and external audits and ensure timely closure of findings. 9. Training & Skill DevelopmentIdentify competency and skill gaps within the warehouse team. Develop and implement training plans for employees and contractors. Ensure employees are appropriately trained and certified for their responsibilities. Conduct regular refresher training and recertification. Develop succession and capability-building plans for key warehouse positions. 10. Continuous Improvement & Cost ManagementIdentify opportunities to improve warehouse productivity, packing efficiency, service levels, safety, and cost effectiveness. Lead improvement projects involving packing, dispatch, warehouse processes, equipment, manpower, and transportation. Manage warehouse-related operating costs within approved budgets. Monitor packing costs and repair & maintenance expenditure. Work with Maintenance and other functions to improve equipment reliability and reduce downtime. Promote Lean / continuous improvement principles within warehouse operations. Key Performance Indicators (KPIs)KPI / KRAWeightDelivery Compliance20%Customer Complaint Management30%Housekeeping & Workplace Standards30%Packaging Material Quality5%Skill Development & Recertification5%SAP Transactions & Customer Requirements5%HSE & Continuous Improvement Projects5%*Total**100%*Team / Direct ReportsThe position provides leadership and direction to the warehouse organization, including: FLO Warehouse Warehouse Superintendent Warehouse Supervisor Warehouse Foreman Warehouse Assistant Sales Plant Assistant Warehouse Officer Internal Stakeholder RelationshipsThe role will work closely with: Manufacturing / Process Quality Control (QC) Marketing / Sales Materials / Procurement Maintenance Production Planning Stores HSE Finance and other relevant support functions *Regular interactions include:* Daily operational coordination with Marketing, Process, QC, Materials, and Maintenance. Monthly production and supply planning meetings. Weekly store and purchasing meetings. Cross-functional meetings related to customer requirements, inventory, logistics, quality, and operational performance. External Stakeholder RelationshipsCustomers including participation in annual customer meetings. Transporters and logistics service providers. Warehouse and manpower contractors. Packaging material suppliers. Equipment and service providers. The position will participate in *monthly transporter/contractor meetings* and support annual customer engagement activities. Candidate ProfileThe successful candidate should have: Bachelor's degree in Supply Chain, Logistics, Warehouse Management, Industrial Engineering, Manufacturing, or a related discipline. Significant experience in warehouse, logistics, packing, dispatch, or supply chain operations within a manufacturing or industrial environment. Experience managing warehouse teams, contractors, and shift-based operations. Strong understanding of warehouse management, inventory control, packing, dispatch, and transportation processes. Experience working with SAP or similar ERP systems. Strong knowledge of HSE, quality systems, and operational compliance. Demonstrated experience in customer complaint resolution and corrective action. Strong leadership, communication, and stakeholder management skills. Strong analytical and problem-solving capabilities. Experience driving continuous improvement and operational efficiency initiatives. Ability to work effectively in a demanding manufacturing environment and manage multiple priorities. Qualifications: Leadership CompetenciesStrong people leadership and team development Customer-focused mindset Operational discipline and accountability Safety-first approach Decision-making and problem-solving Cross-functional collaboration Continuous improvement mindset Strong communication and influencing skills Ability to manage contractors and external service providers Cost and performance orientation Why is This a Great Opportunity: Success in the RoleSuccess in this position will be demonstrated through: Consistently achieving delivery commitments. Significant reduction and ultimately prevention of customer complaints. World-class housekeeping and workplace standards. Safe and efficient warehouse and packing operations. High accuracy of SAP transactions and warehouse documentation. Strong packaging material quality and availability. Effective manpower and contractor utilization. Improved employee competency and certification levels. Successful implementation of continuous improvement projects. Compliance with all HSE, quality, and corporate requirements. *Salary Type *: Monthly *Salary Min *: ฿ 100000 *Salary Max *: ฿ 150000 *Currency Type *: THB ***