Key Account Officer (high-value goods logistics)

Key Responsibilities Manage assigned key accounts for both import and export shipments and act as the primary contact between customers and internal teams. Handle booking requests and coordinate air freight, hand carry, special services, event shipments, pickup, delivery, and storage. Monitor shipment progress and provide customers with accurate, timely updates on flight details, service status, and operational issues. Prepare, review, and control import/export documents, including invoices, AWBs, shipment instructions, and customs supporting documents. Coordinate with Import/Export Operations, Warehouse, Security, Accounting, overseas offices, airlines, agents, and service providers. Maintain accurate customer and shipment records in FM3000 and Back Office systems. Support ATA Carnet, CITES, customs, regulatory, security, and compliance requirements. Verify service-provider invoices and billing documents, follow up on service issues, and support customer satisfaction and account retention. Qualifications Bachelor's degree in Logistics, Business Administration, or a related field. 2-5 years of experience in Key Account, Customer Service, Freight Forwarding, Import/Export Operations, or logistics. Experience with high-value cargo, urgent shipments, or customs documentation is preferred. Good written and spoken Thai and English, with strong professional coordination skills. Service-minded, detail-oriented, and able to solve problems and work effectively under tight deadlines. Good command of Microsoft Excel, Outlook, and Word; FM3000 or Back Office experience is an advantage. Working hours: Monday – Friday, 9:30 – 18:30 Employee Benefits: Bonus | Provident Fund | Group Insurance | Annual Leave | Annual Health Check | Training and Development