Hotel Manager

About the role The Hotel Manager is responsible for the day-to-day leadership and operational performance of the hotel, ensuring that all departments consistently deliver a high-quality guest experience while achieving the hotel's financial, commercial, quality, and people objectives. Working closely with the General Manager and Executive Committee, the Hotel Manager provides hands-on leadership across Rooms, Food & Beverage, Guest Experience, Engineering, Housekeeping, and other operational functions. The role is expected to act as a visible leader within the hotel, driving service excellence, operational discipline, colleague engagement, and compliance with Radisson Hotel Group standards and brand requirements. Key responsibilities Lead and coordinate the hotel's day-to-day operational activities and ensure all departments operate efficiently and collaboratively Maintain consistent standards across Front Office, Housekeeping, F&B, Engineering, Security, and other operational areas Champion a strong guest-centric culture throughout the hotel, monitor guest satisfaction and online reviews, and personally handle escalated guest complaints Oversee the operational performance of Front Office and Housekeeping, ensuring efficient check-in and check-out procedures and high standards of room cleanliness Provide operational oversight of all F&B outlets and services, ensuring food quality, service standards, hygiene, and guest experience meet required standards Support the General Manager in achieving hotel financial targets, monitor departmental expenses and operational costs, and work closely with Finance and Department Heads to control costs Ensure compliance with applicable Radisson Hotel Group brand standards, operating procedures, and quality requirements through regular quality inspections Lead, coach, and develop Department Heads and operational leaders, establish clear departmental KPIs, and promote a culture of accountability and service excellence Ensure colleagues receive appropriate operational and brand training and work with HR/L&D to implement relevant development programs Act as a senior operational leader during emergencies and critical incidents, coordinate cross-departmental response during operational disruptions About you Minimum 7–10 years of progressive hotel operations experience Minimum 3 years in a senior hotel management position, such as Hotel Manager, Executive Assistant Manager, Director of Operations, or equivalent Previous experience with an international hotel brand is strongly preferred Proven experience managing multiple hotel departments and Department Heads Strong Rooms Division and F&B operational knowledge Strong understanding of hotel P&L, budgeting, forecasting, and cost control Proven experience improving guest satisfaction and operational performance Experience managing multicultural teams Strong understanding of hotel quality standards and brand compliance Excellent English communication skills; Thai language is an advantage Benefits Competitive management compensation package Opportunity to work within Radisson Hotel Group Exposure to an international hotel operating environment Career development within a global hospitality organization Professional and multicultural working environment Opportunity to lead hotel operations and develop future hospitality leaders