Technical Support Engineer

Technical Support Engineer Thailand — Renewable Energy Sector Recruitment partner: Evantis Talent Solutions About Our Client Evantis Talent Solutions is partnering with a global manufacturer in the clean-energy and power-electronics sector to appoint a Technical Support Engineer in Thailand. The hiring organisation operates internationally with a strong regional presence in Southeast Asia and supplies technology used in residential and commercial renewable-energy projects. The full client identity will be shared with shortlisted candidates under confidentiality. The Role This is a mid-level technical role supporting customers, distributors, and installers across Thailand. You will act as the in-country technical point of contact — helping design appropriate solutions, training partners, and resolving issues on existing installations. You will work closely with regional account managers and the international headquarters team. Key Responsibilities • Provide first-line on-site and remote technical support to customers across assigned regions in Thailand. • Support system design for solar PV, battery storage and related accessories, using both proprietary and third-party design tools. • Deliver technical presentations alongside account managers to help progress and close opportunities. • Run technical training sessions for distributors, installers, customers, and internal teams. • Prepare local technical documentation including procedures, specifications, and presentations, adapted from headquarters materials. • Troubleshoot and resolve technical issues across new and existing installations. • Handle service calls and after-sales technical requests in a timely, customer-focused way. • Support additional technical projects and assignments as directed by the regional management team. Qualifications & Experience • Open to Thai nationals only. Candidates must already hold long-term legal working eligibility in Thailand; the hiring organisation is unable to sponsor work permits or social security registration. • Native or fluent Thai, with the ability to communicate confidently with local customers and deliver technical training to distributors and installers. • Strong business-level English is essential, for day-to-day collaboration with international colleagues, the regional team, and headquarters. • Approximately 3–5 years of hands-on experience in solar PV technical support, with a clear focus on residential applications. • Demonstrable experience in residential system design, solution configuration, commissioning, and after-sales technical support. Required Skills • Solid working knowledge of solar modules, inverters, battery storage systems, mounting structures, commissioning, and troubleshooting. • Strong customer-service mindset, with the ability to advise installers and resolve technical issues efficiently. • Comfortable using common business tools such as ERP/SAP, Outlook, MS Teams, and CRM platforms. • Willingness to travel regularly within Thailand and occasionally to other markets in the region. • Comfortable working within an international, matrix-style organisation with headquarters teams in another time zone. Preferred • Working knowledge of Mandarin Chinese is a strong plus, to support collaboration with headquarters technical teams. • Exposure to battery energy storage systems in a residential context. • Familiarity with Thailand’s electricity market regulations and renewable-energy incentive policies. • Flexibility for regular business travel. • Valid driver’s licence (frequent customer and site visits). Important Information for Applicants The successful candidate may be engaged through an authorised third-party HR partner; however, you will be recognised as a full member of the hiring organisation’s team.