About us
Supervise, control, monitor and plan the tasks and activities of the operational areas in order to meet the expectations, set out in the rates of contractual and operational performance. Ensure that the rules and procedures of SHE, quality, inventory, operations are respected and enforced by staff and suppliers.Ensure PPE are constantly used when in the warehouse.
Ensure the management of operational processes, people management, quality and encourage the team to practice suggestions for continuous improvement of processes. Ensure the implementation of all activities carried out by their direct reports.
Responsibilities
Safety
- Comply health and safety related risks for the teams, cooporate to reduce or eliminate risks according to a prioritized plan;
- Take responsibility for managing and running a safe operation and drive a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards; “Safety First Culture” Lead and encourage the Behavioral Based Safety (BBS) program as a daily way to confirm behaviors and processes Behavioral Based Safety (BBS)
- Report incident witihin your work place to your superior, investigate and take actions to prevent the same icedent, respond to escalate issues of non compliance and ensure relevant safety regulations and procedures are respected; Non compliance
Process Framework
Support your superior to create a standard and solid operation by monitoring all the teams to follow the Work Instructions to eliminate the deviations’s impact from operation activities.Accountable on a) Standardize the processes, b) Reduce the processes dispersions from employee to employee c) Reduce employees fatigue after working day by ensure following topics are in place and followed : - a) All staffs trained by work instructions and related forms required for the operation. b) Update and review them regularly to ensure they are appropriate for the operation, eliminate wastes in processesand obsolete documents, duplicated reportings are removed to avoid cost of un neccessaries;Model actively standardization and coach the team to standardize work.Validate standards in your work place regulary, report your superior for any non compliances and corrective,preventive actions plan as weekly basisMaintain daily operational standard and ensure the opertative staff to follow WI or QSOP / SSOP.Customer Engagement
Deliver through Operation process efficiency, Receiving / Picking / Loading productivity, Safety, People Management,Quality which provides the basics conditions for sustaining the long-term results, to ensure customer strong engagementResource Planning and managementUse the resource planing tool to manage Inbound strategy aligned with customer’s forecast volume considering the SPR’s – Standard Productivity rate of your team. Plan consistenly to get optimized resource usage.Lead the teams to achieve the Inbound ‘s Target with the most efficient and productive.Lead actively regular operational performance reviews with site supervisors and management team, with focus on profitability, overall efficiency of the Inbound process in line with targets and performances via Performance Dialogs, validate your team regular to ensure the performances reviews are team’s routines.Balance the span of control, ensure muti functionalities of employees are in place and provide adequateManage absenteeism, overtime and turnover of your team every week.Provide feedback and update channels for your team (e.g. Performance Dialogue boards, daily briefing sessions, EOS) to enable active contribution to the improvement and development of the teams.
Requirements
Control the integrity, maintenance, repair, damages and loss of the equipment used for Operation staffs;Follow up that the times for the start of the shift, the break and the lunch are respected according to the agreed and confirmed time schedules;Report to your superior, communicate and share with other section managers the shift performances, issues and pending tasks;Control the stock of equipment in the warehouse to be sufficient for use in every times.Liaison with the Makro store for any matter concerning sending or receiving equipment (Pallet , Basket ,Fish tank)Daily Monitor receiving and cleaning equipment Accuracy and take actions to minimize and prevent the receiving errors;Control the receipt, picking, loading of equipment according to the WI, Safety policy, Quality policy and other company standards;Manage of stock balance performance not to exceed the targetsPerform Stages Control Inbound, Distrubution, Outbound;Support the activities of the Operation area where necessary;Perform control in all areas ( Equipment not damage, Cleaness of the area, Pallets in correct palletize pattern, Equipment are in good condition ect.,)Productivity / Effectiveness and Direct Hours of the team according to the targets;Adjust the team according to the Daily Labor Planning;Performance Dialogues with your staff on daily base;Conduct GEMBA walks within the receiving area as per your routine;Conduct BBS as the goals set for your role;